Returns & Exchanges
At Cult Pens, we want you to be delighted with every purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is committed to resolving your request quickly and efficiently.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a unique Return Authorization number.
Package Your Items
Carefully pack the items in their original retail packaging and include a note with your Authorization number to ensure your return is processed without delay.
Ship the Parcel
Send the package back to our warehouse using a tracked postal service; we recommend keeping your proof of postage until the return is confirmed.
Receive Your Refund
Once our specialists have inspected the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing