Frequently Asked Questions
Everything you need to know about your favorite writing instruments.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually arriving within 7-14 business days.
What is your return policy for pens and ink?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and safety reasons, bottled ink cannot be returned if the seal is broken.
Can I get my fountain pen engraved?
Yes, we offer professional engraving services on select metal-bodied pens. Look for the 'Engravable' badge on the product page to customize your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Absolutely. We ship our extensive range of stationery worldwide. Shipping costs and taxes are calculated at checkout based on your destination country.
How do I know which refill fits my pen?
Each product page includes a 'Refills' tab listing compatible ink cartridges and converters. If you are unsure, our customer service team is happy to help you find the perfect match.